Refund policy

Return Exchange Policy

1. Returns

We offer a 30-day return window. You may request a return within 30 days of receiving your order.

2. Return Eligibility

To be eligible for a return:

The item must be unused and in the same condition in which you received it.
The item must be returned in its original packaging.
Proof of purchase or a receipt is required.

3. How to Start a Return

To request a return, please email us at info@celestesinteriors.com.

Once your return is approved, we will provide a return shipping label and return instructions.

Items sent back without prior authorization will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us within 7 days of receipt if your item is defective, damaged, or incorrect.

We will review the issue and work with you to provide an appropriate resolution.

5. Additional Consumer Rights

If your jurisdiction provides mandatory cancellation, withdrawal, or other consumer rights, those rights will apply in addition to this policy.

6. Refunds

Standard Return Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method.

Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

7. Custom Order Cancellation Policy

Custom and made-to-order products are manufactured specifically to your specifications and generally cannot be resold to another customer. The following cancellation terms apply:

Cancellation Window

Orders may be canceled free of charge within 3 days of purchase.

30% Restocking Fee

Cancellations requested after the 3-day cancellation window but before production begins will be subject to a 30% restocking fee.

Non-Cancelable Orders

Once production or final customization has begun, the order can no longer be canceled or refunded, and the full order amount remains due.

How to Cancel

To request a cancellation, please contact info@celestesinteriors.com within the applicable cancellation period and include your order number.

Refund Processing

Once approved, eligible refunds will be returned to the original payment method within 5–7 business days, less any applicable restocking fees.

Scope

This cancellation policy applies only to custom and made-to-order products. It does not apply to in-stock or standard products.

8. Custom Order & Payment Terms

Custom orders are considered special-order or made-to-order products. Once production begins, all payments become non-refundable.

Any installment payment terms are subject to the applicable sales agreement.

If you refuse to accept delivery of your order for any reason, you will remain responsible for the full contracted amount.

Any changes requested after the sales agreement has been signed may result in additional charges.

9. Material, Color & Finish Variations

Special-order and custom products may vary from samples in color, sheen, texture, or overall appearance.

Final appearance may also vary depending on lighting, installation angle, surrounding environment, and the natural characteristics of the materials.

By placing an order, you acknowledge that all relevant decision-makers have reviewed and approved the final product selections.

10. Natural Material Variations

You acknowledge that custom wire mesh privacy screens may exhibit natural variations in color and finish due to the individual characteristics of the components and materials used during manufacturing.

Such variations are considered part of the natural character of the product and are not necessarily considered defects.

11. Gift Returns

If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item once the return has been processed.

If the item was not marked as a gift, or if the purchaser received the order first and later gave it to you, any refund will be issued to the original purchaser.

12. Exchanges

The fastest way to exchange an item is to:

Return the original item.
Once your return is approved, place a new order for the item you would like.

13. Policy Updates

We reserve the right to update, modify, or replace this Return, Refund & Cancellation Policy at any time.

Any updates will be posted on this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.