Shipping policy

Shipping Policy

Thank you for shopping at Celestes Interiors Shop. We are committed to processing and shipping your order quickly and efficiently. Please read our Shipping Policy below for details on order processing, delivery, and important notes.

1. Order Processing Time

All orders are processed within 3–5 business days after payment confirmation (excluding weekends and holidays).

  • In-stock items: 3–5 business days

  • Shelf items: 3–4 weeks

  • Custom items: 3–5 weeks

For all custom orders, we will provide workshop drawings for your review and signed approval before production begins. Production will not start until we receive your confirmation.

During peak seasons or promotional periods, processing times may be longer. If your order is affected, we will notify you promptly.

2. Shipping Methods and Delivery

We offer a range of shipping options, including standard and express shipping. Our carriers include USPS, UPS, FedEx, and DHL.

Estimated delivery times and costs depend on the shipping method you select and your destination. Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your delivery at any time.

3. Shipping Coverage and Restrictions

We currently ship to the United States and select international destinations.

Some items may not be available for shipping to certain regions due to size, weight, or legal restrictions. Any such restrictions will be noted on the product page.

4. Shipping Rates

Shipping rates are calculated based on the total weight and dimensions of your order, as well as the destination.

Shipping costs will be displayed at checkout before you complete your payment.

5. Duties and Taxes

International customers are responsible for any duties, taxes, or other fees imposed by the destination country.

Import regulations and fees vary by country. Please contact your local customs office for details.

6. Order Tracking

Once your order has shipped, you can use the tracking number provided and the carrier's website to check your delivery status.

7. Address Accuracy

You are responsible for providing accurate and complete shipping information.

Please double-check your shipping address at checkout. We are not responsible for delays or delivery issues caused by an incorrect or incomplete address.

8. Shipping Damage or Loss

If your order arrives damaged or is lost in transit, please contact our customer support team within 7 days of receiving your order.

Please provide detailed information and supporting materials (such as photos) so we can assist you as quickly as possible.

Please note: This 7-day window applies to shipping damage or loss only and is separate from our 30-day return policy.

9. Contact Us

If you have any questions about this Shipping Policy or need assistance, please contact our customer support team. We're happy to help and want to make sure your shopping experience is smooth.

Email: info@celestesinteriors.com